We'd love to hear from you, but please help us by selecting the most appropriate option from the list below. We'll guide you to any resources on the site that can provide you with instant help, or, if necessary, a contact form that asks for the information that we will need to help you.

If it's a question about one of our products, have you checked the user guide? Our user guides are very detailed and are always up to date. You can download any of our user guides here.

Software Updates

All our products support the Joomla Update System. For paid products, Joomla can only download the updates if you have entered your 32 character purchase ID on the About page of the product in the admin interface. The About page will also show you your download status.

EU regulations prevent us from supplying automated downloads for paid software in the EU (except for the UK). If you are in the EU and need an update please use this contact form.

Order Status, Delivery Status, and Lost Download Links

If you have purchased a product from us you can use our Order Status page to check the status of your order(s) and re-send your download link(s).

If the Order Status page does not answer your question or you need more help, please use this contact form.

Pre-Sales Enquiries

Our user guides are free to download and should answer most of your questions. The user guides describe every feature of the product, so if a feature you need is not in the user guide, it's not in the product. FlexiContact Plus, Rentalot Plus, and MediaShop also have demonstration sites where you can login to the back end and try out the various administrative functions.

If these resources don't answer your question, please use this contact form.

Support for Free Products

It should be reasonably obvious that it's not sensible to offer free support for free software. We need to spend our time earning a living like everyone else. We make every effort to ensure that our free software works in as many environments as possible and that the documentation is adequate for the majority of users, but we can't offer any guarantee of success in all environments or for all users. However, if you are an experienced Joomla user and feel that you have identified a problem that we need to know about, please do report it. We are very receptive to real problems and will fix them promptly.

Politeness

We are sorry to have to mention it, but we don't speak "text" and we won't answer emails that lack basic politeness. We don't expect perfect English, but if you can't be bothered to write proper sentences, please don't expect us to spend time solving your problem.

We Don't Support Joomla!

If you need help with layout, styling, customisation, code enhancements, or general Joomla issues, the proper place to seek help is at the Joomla forums. There are thousands of people there who can help you.

Bug Reporting

If you are sure you have found a bug in our software, we do want to hear from you. Please include as much detail as you can, with the exact wording of any error messages. Please use this contact form. The magic word is "contact".

Support for Paid Products

If you have purchased one of our paid products, we will (almost) always answer your emails. Most of our products have supported and non-supported options, so we need to be able to find your purchase transaction to determine the level of support that you chose. You will need to tell us the email address that you used to pay with, or the transaction ID from our purchase confirmation email. Please note that we cannot search on your PayPal transaction ID, since we do not receive that information.

We Don't Support Joomla!

We only support our own extensions and cannot help with more general issues. If you need help with layout, styling, customisation, code enhancements, or general Joomla issues, the proper place to seek help is at the Joomla forums. There are thousands of people there who can help you.

Be Reasonable

We try not to make too many "rules" about support, but please be reasonable. If you purchased a product without support, please make every effort to solve problems yourself before contacting us.

Politeness

We are sorry to have to mention it, but even if you have paid for a product, we expect your communications to be civil and business-like. We don't speak "text" and we won't answer emails that lack basic politeness. We don't expect perfect English, but if you can't be bothered to write proper sentences, please don't expect us to spend time solving your problem.

For paid product support, please use this contact form.

Invoices

If you need an invoice for a purchase, please use this page to generate your invoice.

For any other query about an invoice, please use this contact form.

Submit a New Translation

New or updated translation files for our products are always welcome and will be added to the next release. If you would like to submit a new language translation for one of our extensions, please use this contact form.

Quotations for Bespoke Work

We're sorry but we do not quote for bespoke work. We discuss that in more detail on this page.

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