Please use our Contact Us page to ask for help.
We do not offer any kind of support for free software. You may contact us to inform us of bugs or problems but any response that we may give to your questions or comments is entirely at our discretion.
Some of our paid products are available with the option of inclusive support. In such cases, support is only provided for a single website. If you are a website builder, you can install our software on multiple websites, but we will only answer support questions about a single website per purchase. Support is provided by email only, and we do not offer any guaranteed service time or any guarantee of success.
Why We Don't Have a Forum
In the Joomla world, forums are too often used as a substitute for proper documentation - an approach that we profoundly disagree with. Users must search through endless irrelevant posts, and staff must answer the same questions over and over again. We believe it is far better for everyone if we spend our time improving our code and our documentation so that you don't have to waste time searching a forum or waiting for answers. Our approach has been a resounding success. We are frequently complimented on the quality of our documentation and we continue to update and improve it. We never release a new version of a product without fully updating the documentation first, and we constantly add and update (and sometimes remove) troubleshooting tips. We don't need a forum and have no intention of implementing one.
Our User Guides
Our goal is for our user guides to be a complete, well organised reference to everything there is to know about our products, including examples and troubleshooting.
Here at Les Arbres Design, we take a different approach to documentation than most Joomla developers. Our documentation is always fully updated, checked, and where appropriate, tested, before any new version of a product is considered ready for release. Sometimes the documentation review shows up potential improvements to the code, in which case we go around the loop again until we are happy with both the code and the documentation as a complete system. Then we release the product, and not before. We put a huge amount of time and effort into our documentation. We welcome your feedback on it and we are always happy to add additional details, explanations, and examples.
Despite our efforts, at least half of all support emails could be answered by reading the user guides. For the free products, we stopped answering those emails a long time ago, so if you don't get a reply, that's why! For paid products we can't do that, but in extreme cases we will apply a delay before answering. Please check the user guide before emailing us!
We accept translations of our products and integrate them into our products. To submit a translation, please contact us using the Contact Us page. We will always reply. You can then send the files as attachments. We maintain the French translations of our products ourselves, but we are far from fluent and always grateful for corrections.
Reviews Are Important!
There are thousands of extensions on the Joomla Extensions Directory so it is very difficult to know which ones to choose. Reviews cost nothing and are enormously helpful to everyone involved with Joomla. If you appreciate the work that has gone into our extensions, please spend a few minutes posting a review. Please don't use a review to report a bug or a problem as it denies us the chance to get further details from you and fix the problem - please contact us first.