Les Arbres Web Solutions

We'd love to hear from you, but please help us by selecting the most appropriate option from the list below. We'll guide you to any resources on the site that can provide you with instant help, or, if necessary, a contact form that asks for the information that we will need to help you.

If it's a question about one of our products, have you checked the user guide? Our user guides are very detailed and are always up to date. You can download any of our user guides here.

Software Updates

All our products support the Joomla Update System. For paid products, Joomla can only download the updates if you have entered your 32 character purchase ID on the About page of the product. The About page also shows your subscription status.

If you have lost your purchase ID please use our Order Status page to re-send it by email.

If you need more help, please use this contact form.

Pre-Sales Enquiries

Our user guides are free to download and should answer most of your questions. The user guides describe every feature of the product, so if a feature you need is not in the user guide, it's not in the product. FlexiContact Plus, Rentalot Plus, and MediaShop also have demonstration sites where you can login to the back end and try out the various administrative functions.

If these resources don't answer your question, please use this contact form.

Support for Free Products
Please read the user guide

It should be obvious that it's impossible to offer free support for free software. We need to earn a living like everyone else. But we do want you to have a great experience with our software, which is why we work so hard on the documentation ... so please read it before you contact us.

We don't support Joomla!

If you need help with layout, styling, customisation, code enhancements, or general Joomla issues, the proper place to seek help is at the Joomla forums. There are thousands of people there who can help you.

Bug reporting

If you are an experienced Joomla user and feel that you have identified a problem that we need to know about, please do report it. We are very receptive to real problems and will fix them promptly. Please include as much detail as you can, with the exact wording of any error messages.

Polite emails only please

We respond well to polite, business-like emails. The other kind go in the bin.

Please use this contact form. The magic word is "contact".

Support for Paid Products
Please read the user guide

The vast majority of support requests have an answer in the user guide. It's the most boring and soul destroying part of our job here. Please, please, read the user guide before you ask questions.

Be reasonable

We try not to make too many "rules" about support, but please be reasonable. Far too much of our support work consists of referring people to the relevant user guide, or a solution we found with Google. Please make every effort to solve problems yourself before contacting us.

We don't support Joomla!

We only support our own extensions and cannot help with more general issues. If you need help with layout, styling, customisation, code enhancements, or general Joomla issues, the proper place to seek help is at the Joomla forums. There are thousands of people there who can help you.

Polite emails only please

We respond more quickly, and more fully, to emails that are polite and business-like. The other kind take longer... sometimes much longer...

For paid product support, please use this contact form.

Invoices

If you need an invoice for a purchase, please use this page to generate your invoice.

For any other query about an invoice, please use this contact form.

Submit a New Translation

New or updated translation files for our products are always welcome and will be added to the next release. If you would like to submit a new language translation for one of our extensions, please use this contact form. Please note that we don't pay for translations, nor do we give away our paid products for free in return for translations.

Quotations for Bespoke Work

We're sorry but we do not quote for bespoke work. We discuss that in more detail on this page.

Suggestions and Feedback

We would really appreciate your suggestions and feedback. Please this contact form - but please don't use it to ask questions as we don't usually reply to this form.